Create a Map: Troubleshooting

You are here because your attempt to build a map failed.

Most of the time this is caused by a mistake in formatting. Specifics on the format for each layout input are at Create a Map.

If none of the common problems below are helpful, please assist the developers by emailing hexmap at ucsc dot edu with the date and time of your failed attempt.

This page will be updated as common problems surface.

Common problems

  1. The file is not in TSV (tab-separated value) format.

2. String identifiers anywhere except first row and first column (unless using Sparse Similarity format). Layout formats are described at Create a Map.

3. Missing values in your feature data. Either correct the values or when in the Create Map window, check Missing values: Replace with zero.